預約體驗學員登入英文口說練習指南
只說 “There is a problem” 還不足以讓對方採取行動。先交代實際觀察，再說明影響和你需要的協助，比一開始就堆滿專有名詞更容易跟上。
說明在什麼情況下發生了什麼事。若只是懷疑原因，保留不確定性；observed 和 confirmed 表達的確定程度，與 suspect 或 may be related to 不同。
We observed a timeout when more users signed in at the same time.
We suspect it may be related to the connection limit, but we have not confirmed that yet.
技術同事可能需要重現步驟；專案負責人可能先需要知道影響範圍與期限。先講與對方決策有關的重點，再問是否需要更多細節。不要在尚未確認時，保證某個功能完全不受影響。
The issue affects the sign-in flow in our test environment.
We need to resolve this before we can finish the load test.
把 “We are checking” 改成你打算檢查什麼，以及何時再提供資訊。下面是練習用的假設承諾，實際工作中只承諾自己能做到的事。
We will compare the logs from the successful and failed requests.
I will share what we find after the next test. Could you help us check the connection settings?
以下是虛構的測試情境，不代表任何真實專案。注意這段話區分了觀察、推測與行動。
We observed a timeout when more users signed in at the same time. This is preventing us from finishing the load test. We suspect a connection limit, but we have not confirmed the cause. Our next step is to compare the logs. Could you help us check the connection settings?
如果英文句子太長，先拆成兩句。目標是讓對方能重述問題與下一步，不是一次塞進所有背景。